Do Bath And Body Works Replace Wallflowers?

Bath & Body Works Wallflowers are one of the brand’s most popular home fragrance products. These small plug-in diffusers allow you to fragrance any room in your home. The diffusers use a scented wax cartridge, called a Wallflower refill, which heats up to release fragrance. With dozens of signature scents to choose from, it’s no wonder Wallflowers have developed such a loyal following over the years.

A common question that arises is whether Bath & Body Works will replace Wallflowers once they are empty or stop working. The short answer is yes, under certain conditions the company will provide a replacement. However, as with any product, there are policies in place around returns and exchanges. This article will provide an overview of Bath & Body Works’ Wallflower policies and tips for getting a replacement if your diffuser stops working properly.

Wallflower Overview

Wallflowers are fragrance plug-ins sold exclusively at Bath & Body Works stores and online. They are small plastic containers filled with scented wax or oil that fits into an electric wallflower plugged into a standard outlet. As the plug warms up, it slowly melts the wax or oil, releasing fragrance into the air.

Wallflowers come in a wide variety of popular fragrances from Bath & Body Works, including seasonal scents for holidays and signature all-year staples. The fragrances mirror their body care and home fragrance lines, ranging from fresh and floral to warm and spicy. Some of the most popular scents include Warm Vanilla Sugar, Mahogany Teakwood, Eucalyptus Rain, and Pumpkin Pecan Waffles.

Wallflowers are affordably priced, typically selling for $2.50-$7.50 each depending on the specific fragrance and whether they are part of special sales or promotions. The wallflower fragrance plug itself sells for around $6-$12. Value bundles and gift sets featuring wallflowers, refills, and plugs are also available for discounted pricing.

Wallflower Policies

Bath & Body Works has a generous policy when it comes to returning or exchanging Wallflowers. However, there are some differences between unused and used products.

Unused Wallflowers

If your Wallflower has never been used, you can return or exchange it at any time for a full refund or exchange. You do not need a receipt to return or exchange an unused Wallflower.

Used Wallflowers

If you have used your Wallflower, even just once, the return policy is a bit different. Used Wallflowers can still be returned or exchanged, but you will need to provide the original receipt. Used products must be returned within 90 days of purchase for a refund or exchange.

Without a receipt, used Wallflowers cannot be returned or exchanged. Keep your receipt handy just in case you need to return a used Wallflower in the future.

Getting Replacements

If your Wallflower stops working before the fragrance runs out or if it stops working altogether, you can get a free replacement. Bring the defective Wallflower back to any Bath & Body Works store and they will happily swap it out for a new one at no cost.

Replacement Wallflowers are also available if you simply run out of fragrance. However, replacements in this case are not free. You will need to purchase a new Wallflower unit and fragrance refill.

The best way to get a replacement is to bring the empty or defective Wallflower to the store. However, if that’s not possible, you can also request a replacement online or by phone. You’ll need to provide the SKU number listed on the bottom of the Wallflower.

Bath & Body Works stands behind their products and makes the replacement process quick and simple. Just make sure to have the original Wallflower available, whether in-store or the SKU number accessible online/phone, and they will take care of the rest.

Troubleshooting Tips

Sometimes Wallflowers may stop working properly before they’re completely empty. Here are some common issues and troubleshooting steps you can try:

Wallflower Not Scenting

If your Wallflower has stopped emitting fragrance, try these tips:

  • Make sure the wick is correctly inserted into the Wallflower bulb.
  • Check that the bulb is securely plugged into an outlet with power.
  • Look for blockages or debris on the wick that may prevent fragrance dispersal.
  • Remove and reinsert the wick, or flip it over.
  • Try moving the Wallflower to a different outlet in case the original one wasn’t working.

Weak Scent Dispersal

If you notice a reduced scent throw, try these actions:

  • Make sure the room size is appropriate for the Wallflower. Smaller rooms require less fragrance.
  • Clean the wick with a cotton swab and rubbing alcohol to remove oil buildup.
  • Move the Wallflower away from competing scents or ventilation that can dilute its fragrance.
  • Replace with a new bulb and wick, as scent strength diminishes over time.

Scent Goes Away Quickly

There are a few factors that can cause a Wallflower scent to disappear rapidly:

  • High air circulation from fans, open windows or air conditioning vents can dissipate scent faster.
  • Direct sunlight and heat can cause the fragrance oils to evaporate prematurely.
  • Improper wick insertion may expose more surface area and burn through oil faster.
  • The bulb may have a faulty seal, allowing fragrance to escape.

Trying a different Wallflower location can often resolve quick scent loss. You may also need a replacement if the bulb or wick is defective.

Extending Wallflower Life

Getting the most life out of your Wallflowers is an easy way to maximize their value. Follow these tips to make your Wallflowers last longer:

1. Keep them out of direct light and heat. Excess light and heat can cause the fragrance oils to evaporate faster. Place them in a shaded, low-traffic area instead.

2. Allow the fragrance to diffuse fully before changing. Don’t remove a Wallflower before the fragrance has fully diffused or you’ll be wasting unused fragrance.

3. Clean the plug-in occasionally by wiping with a soft cloth to remove any fragrance oil build up.

4. Use the Econo setting which diffuses the fragrance over a longer time period. Just switch the plug-in to this lower setting.

5. Plug Wallflowers into an outlet timer and set them to be on only during peak hours when you are home to smell them.

6. When one scent starts to fade, pair it with a new Wallflower refill to freshen things up before it’s fully diffused.

7. Consider higher concentration or long-lasting Wallflower varieties that diffuse for longer.

With some simple adjustments, it’s easy to extend the life span of your Wallflowers and really maximize their value.

Disposing Wallflowers

When your Wallflower fragrance has been fully used, you’ll need to dispose of the empty Wallflower unit properly. Here are some tips for safe and eco-friendly disposal:

Remove any remaining wax – Open the Wallflower and clean out any wax residue inside with a paper towel before throwing it away. This will help prevent leaking.

Don’t just throw it in the trash – The plastic and metal Wallflower unit should not go directly into your regular garbage. This can end up in landfills and harm the environment.

Recycle if possible – Check if your local recycling program accepts Wallflowers. The metal piece can often be recycled with other small metals and electronics. The plastic may go in a designated plastics bin if one is available in your area.

Dispose of properly – If recycling is not an option, bring Wallflowers to a waste management or hazardous materials disposal location. Call ahead to see if they accept air fresheners or fragrance containers.

By responsibly disposing of Wallflowers, you can enjoy your favorite scents while minimizing environmental impact. With some simple preparation, Wallflowers can be recycled or disposed of in an eco-friendly way.

Alternatives to Wallflowers

While Wallflowers are popular, there are other options for scenting your home if you want a change or can’t get a Wallflower replaced.

Scented Candles

Scented candles are one of the most common alternatives to Wallflowers. Bath & Body Works has a huge selection of candle scents to choose from. The wax melts from the flame to release fragrance. Candles can provide ambiance with the flame and often come in decorative jars. However, they do require monitoring to avoid fire risks. The scent also isn’t continuous like a Wallflower.

Essential Oil Diffusers

You can purchase an essential oil diffuser and add your own essential oils to scent a room. Diffusers softly disperse the aroma using ultrasonic waves or heat. They don’t require open flames. You can control the scent and change up the oils. However, the scents are more natural and subtle compared to Wallflowers.

Scented Oils

Scented oils can be placed on surfaces, cotton balls, potpourri, or aromatherapy diffusers. You get versatility in placement and can mix scents. However, the aroma is not as strong or far-reaching as a Wallflower.

Room Sprays

Room spray allows you to mist a fragrance in the air on demand. It’s easy to switch scents. But the smell won’t linger like a Wallflower, requiring frequent reapplication.

Consider the pros and cons of each to find the best alternative for your needs if you choose not to use Wallflowers.

Customer Feedback

Many customers have reviewed the process for getting Wallflower replacements and shared their satisfaction with the Wallflowers themselves. Here’s a look at what they have to say:

The replacement process seems to vary depending on the store. Some customers report being able to easily swap out Wallflowers at their local store even without a receipt. However, others have complained of being told that a receipt is required or that replacements are no longer offered. There’s inconsistency in the policy enforcement.

As for the Wallflowers themselves, reviews are generally very positive. Customers love the scents and how they make their homes smell. The biggest complaints seem to be around Wallflowers not lasting as long as advertised or having weak throws. But most agree that when they are working properly, Wallflowers offer an excellent home fragrance option.

While some have had frustrating experiences trying to get replacements, overall customer satisfaction appears high. The most glowing reviews focus on how much customers love the scents. The aesthetic design of the Wallflowers also draws praise. Negative feedback mostly centers around dud bulbs or weak scent dispersal.


In summary, Bath & Body Works has a generous policy when it comes to replacing Wallflowers. If a Wallflower fails to produce fragrance within 30 days of use, customers can return it to a store for an even exchange or refund. The store will typically allow a one-time courtesy replacement per customer, even without a receipt. However, they cannot offer replacements after 30 days due to the health and safety of their staff.

To get the most out of your Wallflowers, customers should remember a few key tips. Make sure the bulb is screwed in tightly, clean the housing unit regularly, and use the Wallflowers consistently. Consider using a timer as well. With proper care and use, Wallflowers can provide months of enjoyable fragrance. If one does cease functioning early, be sure to exchange it within that initial 30 day window.

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