Where Are Goose Creek Candles Shipped From?

Goose Creek candles are a popular brand of high quality, clean-burning candles made from a proprietary blend of waxes and fragrances. The company was founded in South Carolina in 2013 and has since expanded across the US. While many candle companies outsource manufacturing overseas, Goose Creek proudly manufactures all their candles in the USA.

Part of what makes Goose Creek stand out is their focus on customer experience, from the scents they create to the packaging and fulfillment process. Goose Creek candles are primarily sold online through their website and shipping is a key part of how customers receive their orders.

This article provides an in-depth look at how Goose Creek handles candle shipping, from where the candles ship out of to what shipping providers and services they use. We’ll also look at standard shipping timelines, costs, policies, and how to track your candle order.

Goose Creek Candle Company History

Goose Creek Candle Company was founded in 2014 in South Deerfield, Massachusetts by candle enthusiasts who wanted to create affordable, high-quality soy candles. Based in the Pioneer Valley, Goose Creek specializes in scented soy candles that are free of harmful chemicals and made from natural soy wax.

The company was started by two friends who enjoyed candle making as a hobby and decided to turn their passion into a business. They focused on using only soy wax, phthalate-free fragrances, and cotton wicks to ensure a natural, clean-burning candle. With its headquarters and production facility located in South Deerfield, Goose Creek has grown rapidly since 2014 while maintaining its commitment to quality soy-based candles.

Today, Goose Creek offers over 400 candle scents across a variety of collections including fruity, floral, seasonal, and holiday themes. As a leading specialty candle brand, Goose Creek aims to evoke memories and create inviting experiences through its high-quality aromatherapy candles at affordable prices.

Goose Creek Candle Manufacturing

Goose Creek takes pride in hand-pouring all of their candles in their factory located in South Deerfield, Massachusetts. This facility opened in 2003 and continues to produce the company’s signature candles to this day.

Goose Creek uses an eco-friendly soy wax blend sourced from American soybean farmers to create their candles. This natural soy wax allows for an even burn, beautiful fragrance throw, and less soot than paraffin wax. The soy wax is gentler on the environment as well. Goose Creek carefully crafts each candle blend with premium essential oils and fragrances.

By managing their own manufacturing process in the United States, Goose Creek can closely monitor quality control and production standards. Each candle is inspected before shipping out to customers across the country.

Goose Creek Warehouse and Fulfillment

Goose Creek candles are primarily shipped out of the company’s main warehouse and distribution center located in South Deerfield, Massachusetts. This 150,000 square foot facility houses the bulk of Goose Creek’s inventory, including their wide selection of scented candles, candle accessories, and other home fragrance products.

The South Deerfield warehouse has high-speed shipping docks and material handling equipment to quickly pick, pack, and ship customer orders. Goose Creek leverages fulfillment software and warehousing best practices like just-in-time inventory management to ensure fast order processing.

While the company handles the majority of order fulfillment and shipping in-house, Goose Creek also utilizes third-party logistics (3PL) providers to supplement capacity during busy ordering seasons. This fulfilment partnership allows Goose Creek to scale distribution operations up and down as needed.

Goose Creek Candle Shipping Process

Once an order is placed on the Goose Creek Candle website or over the phone, their fulfillment team gets to work processing it within 24 business hours. Orders placed Monday through Friday before 2 pm Eastern Time will go out the same day, while weekend orders ship the following Monday.

Goose Creek has warehouse facilities on both the east and west coasts of the United States. When an order comes in, their system determines the most efficient warehouse location to fulfill and ship the products based on the customer’s shipping address. This allows them to provide fast shipping times across the country.

Goose Creek primarily uses USPS, UPS, and FedEx to ship their candle orders. They have negotiated favorable shipping rates with these carriers to provide affordable options for customers. The shipping method selected during checkout determines which carrier will be used. Goose Creek Candle packages are carefully packed and shipped in custom boxes to ensure safe delivery.

Goose Creek Shipping Timelines

Goose Creek Candles aims to ship all orders quickly and efficiently. For orders shipping within the United States, Goose Creek estimates a shipping timeline of 5-7 business days. This means most domestic orders should arrive within one week of the order being placed.

For international orders, shipping timelines are longer due to customs and additional transit time. Goose Creek estimates international delivery takes 10-14 business days. Countries further away, such as Australia and New Zealand may take up to 4 weeks for delivery. Goose Creek recommends international customers account for this extended shipping time when placing orders.

Goose Creek Candle Shipping Costs

Goose Creek Candles offers free standard shipping within the contiguous United States on orders over $50. For orders under $50, the shipping cost is a flat rate of $6.95. Goose Creek uses USPS, UPS, and FedEx to ship candles and other products in the United States.

For customers ordering from Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands, the free shipping minimum is $75. These locations have higher shipping rates due to increased costs and transit times.

For international customers, Goose Creek Candles ships to over 40 countries worldwide. International shipping rates vary by location and start at $13.50 for Canada and $25 for all other countries. Shipping timeframes also increase for international orders and can take between 7-21 days on average depending on customs and transit times.

Goose Creek Candles offers flat rate shipping on all orders, whether it’s a single candle or multiple cases, which makes ordering easy and affordable. With free shipping in the contiguous US on orders over $50, most customers can avoid shipping fees. International customers pay slightly higher costs due to transit times and logistics.

Goose Creek Candle Shipping Policies

Goose Creek Candles wants to ensure customers have a seamless experience from purchase to delivery. They have comprehensive shipping policies to cover any issues that may arise.

If an item arrives damaged or missing, customers should contact Goose Creek Candles customer service within 7 days of delivery. They will work to promptly replace damaged or missing items at no additional cost to the customer.

Goose Creek Candles offers a 30 day return policy from the date of shipment. Unused candles in their original packaging can be returned for a full refund of the purchase price. Return shipping costs will be covered by Goose Creek for damaged or defective products. For all other returns, the customer is responsible for return shipping costs.

Exchanges can be made within 30 days as long as the candle is unused with original packaging. Customers are responsible for return shipping costs. Once the returned candle is received by Goose Creek, they will ship out the replacement candle within 2 business days.

Goose Creek Candles aims to make returns and exchanges quick and convenient. Their customer service team is available to help with any questions or issues regarding damaged, missing, or unwanted items.

Goose Creek Candle Shipping Tracking

Once your Goose Creek candle order has shipped, you will receive an email with your tracking number and shipping carrier information. This allows you to track your package every step of the way until it reaches your door.

To track your order, simply click on the tracking link provided in your shipping confirmation email. This will take you to the carrier’s website where you can see the current location of your package, expected delivery date, and more. The main carriers used by Goose Creek Candles include USPS, UPS, and FedEx.

If you don’t receive or misplace your shipping email with the tracking number, don’t worry! You can retrieve your order details and tracking information by logging into your Goose Creek account. Under “My Orders”, find your order and select “View Details” to see the tracking number and carrier information again.

Tracking your order is a great way to know exactly when your candles will arrive. Goose Creek Candles aims to provide a seamless shipping experience, and tracking gives you visibility into your order’s journey to your home.

Conclusion

In summary, while Goose Creek candles are designed and created in Indiana, their fulfillment and shipping operations take place out of their warehouse in Kentucky. Goose Creek has a streamlined process for getting candle orders processed, packaged and shipped out quickly – most orders ship within 24 hours. Standard shipping is free on orders over $55 in the contiguous US. For orders under $55, shipping fees start at $7.95. Goose Creek provides tracking numbers and links so customers can follow their packages. With fulfillment centers in the central US, standard shipping times are between 2-7 business days depending on the customer’s location.

Those interested in learning more about Goose Creek candles, their shipping policies, or ordering candles for themselves can visit the company’s website at goosecreekcandle.com. The site has additional details about their manufacturing, fulfillment, and shipping operations not covered here.