Do Doterra Accounts Expire?

doTERRA is a multi-level marketing company that sells essential oils and other wellness products. Customers can purchase doTERRA products at retail prices or become a “wholesale customer” to buy at discounted wholesale prices. To become a wholesale customer, you need to create an account on the doTERRA website and agree to their policies.

doTERRA’s policy manual outlines the requirements and rules for maintaining an active account status. Wholesale customers wonder if their account can expire from inactivity, since an active account is required to purchase products at wholesale prices. doTERRA’s policies determine the conditions for closing inactive accounts and whether expired accounts can later be reactivated.

Account Types

dōTERRA offers three main account types: wholesale, retail, and preferred customer (https://www.doterra.com/US/en/membership-comparison).

The wholesale membership, also known as a Wellness Advocate, allows users to purchase products at wholesale prices for personal use or resale. Wellness Advocates can enroll others, earn commissions, and participate in incentives and promotions. There is a $35 annual renewal fee for this membership level.

With a retail customer account, users can purchase products at retail prices but do not receive discounts or commissions. Retail customers can still earn points towards free products through the Loyalty Rewards program.

The preferred customer option offers discounted pricing between retail and wholesale prices. Preferred customers get special promotions but cannot resell products. There is a $25 annual renewal fee for preferred customer accounts.

So in summary, wholesale memberships offer the deepest discounts but also require an annual fee. Retail has no fee but lacks pricing incentives. Preferred strikes a balance with discounts but no business opportunity.

Account Expiration Policies

According to doTERRA’s official Wholesale Customer Terms and Conditions, doTERRA accounts will expire after 12 months of inactivity. This means if a wholesale member does not place any orders for 12 consecutive months, their account will be automatically terminated by doTERRA.

Once an account expires, the former wholesale member loses access to the discounted wholesale pricing and other membership benefits. They would need to reapply for a new wholesale account if they wish to purchase doTERRA products again at wholesale costs. This involves paying the $35 wholesale membership enrollment fee again.

According to doTERRA’s Account Reactivations page, if an account has been inactive for over 12 months, it cannot simply be reactivated. The former member must re-enroll as a new wholesale customer. This policy applies globally to all doTERRA accounts.

So in summary, yes, doTERRA accounts will terminate after 12 months of no ordering activity. Members must be sure to place at least one order per year to keep their wholesale membership active.

Closing Inactive Accounts

In accordance with doTerra’s policies, accounts are considered inactive if there is no order activity for 12 consecutive calendar months. After 12 months of inactivity, doTerra will automatically close the inactive account (source: https://www.doterra.com/ME/en_ME/placement-education-inactive-moves).

Before closing an inactive account, doTerra will send notifications via email and the virtual office at 60 days, 90 days, 120 days, and 150 days of inactivity. These notifications serve as a reminder to place a product order or use doTerra services to keep the account active. If no activity occurs after 12 consecutive calendar months, the account is automatically closed by doTerra (source: https://www.doterra.com/ME/en_ME/placement-education-inactive-moves).

Once an account is closed due to inactivity, any unused product credits are forfeited. The account holder will also lose access to the discounted wholesale member pricing and other member benefits. To regain access, the inactive account must be reactivated by contacting doTerra (source: https://www.doterra.com/US/en/compliance/frequently-asked-questions).

Reactivating Expired Accounts

If your doTERRA account has been inactive for 12 consecutive months, it will automatically expire and close. However, it is possible to reactivate expired accounts in most cases.

To reopen an expired doTERRA account, you first need to submit a Reactivation Request. This involves providing your old account details and contact information. doTERRA will then send you a reactivation email within 1 business day.

Once you receive the reactivation email, you must click the link and fill out the online reactivation form within 30 days. This requires verifying your identity and contact details. There is also a $35 reactivation fee that must be paid online to reopen the account.

After completing the reactivation form and payment, doTERRA will process the request within 1 business day. Then your expired account will be reopened with the same ID number, rank, and downline structure as before. You can then resume placing orders and earning commissions as normal.

However, keep in mind that any Loyalty Rewards points expire after 12 months of account inactivity. So your points balance will reset to zero when reopening an expired account.

Losing Wholesale Membership

Inactivity can lead to the loss of wholesale membership privileges with doTERRA. According to the dōTERRA Wholesale Customer FAQs, if a wholesale customer or wellness advocate does not place an order for 12 consecutive months, their account will be changed to a retail account. This means they will lose access to the wholesale price discounts and any other benefits of the wholesale membership.

Once an account has been changed to retail due to inactivity, the previous member will need to re-enroll as a wholesale customer or wellness advocate again and pay the $35 enrollment fee to regain access to the wholesale pricing and account benefits. Maintaining activity by placing at least one order every 12 months, no matter how small, can prevent your wholesale membership from expiring.

Expiration Impacts

Allowing your doTERRA account to expire can have several negative consequences, including:

• Losing access to your past order history and any loyalty rewards you’ve accumulated (according to Wholesale Customer Terms and Conditions).
• No longer being eligible for discounted product pricing as a Wholesale Customer or Wellness Advocate (per Account Reactivations).
• Missing out on personalized promotions and special offers sent to active accounts.
• Needing to set up a brand new account if you wish to order again, losing your previous status.

Allowing your account to lapse essentially resets your relationship with doTERRA to square one. All ordering history, customer data, and program eligibility is erased when an account expires after a year of inactivity. This can be frustrating if you later wish to resume purchasing essential oils at a discount.

Preventing Expiration

There are a few key things customers can do to prevent their dōTERRA account from expiring:

• Place a Loyalty Rewards Order every calendar month. According to the Loyalty Rewards Program page, placing a loyalty order of 50 PV or more each month ensures account activity and prevents expiration. Customers earn free product points when ordering this way.
• Set up an LRP order that processes automatically each month. This takes the effort out of remembering to place orders yourself. Customers can set up recurring monthly LRP orders on their mydōTERRA account.
• Log in to your mydōTERRA account periodically. Just logging in demonstrates account activity even if no orders are placed.
• Contact Member Services if you need to delay an order. They can make notes on your account to prevent expiration if you communiciate your circumstances.

Following these tips helps demonstrate ongoing activity and interest in using dōTERRA products. Letting your account fully expire requires going through a reactivation process, so maintaining regular engagement is recommended.

Account Support

If your doTERRA account has expired or you need assistance reactivating it, doTERRA’s Member Services team is available to help. You can contact them in several ways:

• Call 1-800-411-8151 to speak with a Member Services representative directly. They can look up your account, explain the expiration policy, and guide you through reactivation if needed.
• Email [email protected] and explain your situation. The Member Services team will reply with instructions to reactivate your account if eligible.
• Chat live with Member Services by visiting doterra.com/contact-us and choosing the “Chat” option.

The doTERRA Member Services team is happy to answer any questions about account expiration or help get your account back in good standing. They strive to provide excellent customer service and support. Don’t hesitate to reach out for assistance bringing your account back from expired status.

Summary

To recap the key points on doTERRA account expiration policies and maintenance:

• doTERRA offers wholesale and retail customer accounts, each with different expiration policies based on activity.

• Wholesale accounts expire after 12 months of inactivity, while retail accounts expire after 36 months.

• Inactive accounts are closed for security and business reasons, but can be reactivated by contacting doTERRA.

• Reactivating a wholesale account within 60 days preserves the enrollment date and downline structure.

• After 60 days, reactivated wholesale accounts start fresh with a new enrollment date.

• To prevent expiration, wholesale members should place at least one order per year to stay active.

• Retail customers can also contact doTERRA to keep accounts active if they wish.

• doTERRA’s customer service can help with any account expiration or reactivation issues.

In summary, doTERRA accounts can expire from inactivity but can also be reopened by contacting customer support. Placing regular orders is the best way to keep wholesale member accounts active.