Can You Still Order From Bed Bath And Beyond Online?

Bed Bath & Beyond recently filed for Chapter 11 bankruptcy protection, leading many customers to wonder if they can still shop online with the retailer. The struggling home goods chain has faced declining sales and profits amid increased competition and supply chain issues. After closing over 200 stores in 2022, BBB announced plans in August 2022 to close an additional 150 stores and lay off 20% of staff. With the bankruptcy filing in January 2023, Bed Bath & Beyond aims to restructure its debt and turn business around.

Now many shoppers want to know – can you still order from the Bed Bath & Beyond website? Let’s take a look at how the bankruptcy may impact online ordering and shopping with BBB moving forward.

BBB’s Bankruptcy Filing

Bed Bath & Beyond filed for Chapter 11 bankruptcy protection in January 2023. Chapter 11 bankruptcy allows companies to reorganize and restructure their debts while continuing to operate.

BBB’s bankruptcy filing came after several consecutive quarters of declining sales and mounting losses. The company had been struggling to adapt to the rise of ecommerce and competition from retailers like Amazon and big box stores like Target and Walmart, which offered similar products often at lower prices.

Filing for bankruptcy gives BBB some breathing room to get its financial house in order. The company plans to close weaker performing stores, cut costs, renegotiate leases and supply agreements, and secure new financing. The goal is to emerge as a more sustainable, financially stable business.

BBB stressed that during the restructuring process, it will continue operating many of its stores and online business as usual. However, the company acknowledged there could be some supply chain issues and changes to loyalty programs and policies.

Stores Remaining Open

Despite filing for bankruptcy, Bed Bath & Beyond has stated that stores will remain open to serve customers. As of January 2023, Bed Bath & Beyond operates a total of 955 stores, including 769 Bed Bath & Beyond stores, 135 buybuy BABY stores, and 51 Harmon Face Value stores across the United States, Canada and Puerto Rico. The retailer has closed some underperforming locations in recent years, but the vast majority of stores are still up and running on their usual schedules.

Bed Bath & Beyond says that filing for Chapter 11 bankruptcy protection will allow the company to continue operations while developing a restructuring plan. The retailer says it is “firmly focused on driving traffic with an enhanced omnichannel experience to recapture market share.” So for now, shoppers can still browse, test products and take advantage of services like in-store pick up at their local Bed Bath & Beyond, buybuy BABY or Harmon store.

Online Ordering Still Available

Despite Bed Bath & Beyond filing for Chapter 11 bankruptcy protection in January 2023, online ordering through the company’s website BBB.com continues to remain available. Shoppers can still browse and purchase products on the site much like they could prior to the bankruptcy announcement.

When a retailer files for bankruptcy, it often discontinues online sales in order to liquidate merchandise and raise cash. However, Bed Bath & Beyond stated that it plans to keep stores open and honor customer programs during the restructuring process. The company has lined up $1.13 billion in bankruptcy financing to continue operations.

This means that consumers can still place online orders for delivery or in-store pickup. The Bed Bath & Beyond website has a full catalog of merchandise across home goods, kitchenware, bedding, bath products, furniture, seasonal items and more. Shoppers can add items to their cart and check out as usual.

That being said, the future of the company remains uncertain. But in the meantime, online shopping at Bed Bath & Beyond continues uninterrupted.

Shipping Times and Inventory

Bed Bath & Beyond’s bankruptcy filing has led to some changes in shipping times and inventory availability. The retailer has faced supply chain issues over the past year, leading to more out-of-stock items both online and in stores.

With the bankruptcy, some vendors have tightened credit terms with Bed Bath & Beyond or cut off shipments entirely. This has reduced the amount of merchandise flowing into distribution centers. As a result, popular or hard-to-find items may be more frequently out of stock or take longer to restock.

Shipping times are also being impacted. Standard delivery times have increased from 5-7 business days to 7-10 business days for many online orders. Expedited shipping options are still available for an additional fee. Inventory issues mean some orders may also be delayed or split into multiple shipments depending on availability.

The bankruptcy has created uncertainty around Bed Bath & Beyond’s supply chain and inventory. Customers may need to allow for longer delivery times and be flexible if items are temporarily out of stock. The situation remains fluid as the retailer negotiates with vendors and works to stabilize operations.

Future Uncertainty

The future of Bed Bath & Beyond remains uncertain after the company’s bankruptcy filing. While stores remain open and online ordering is still available for now, it’s unclear how long this will last. BBB has said it plans to close additional stores, but has not released details on how many or which locations.

The company’s leadership continues to evaluate options on the best path forward to maximize value for stakeholders. However, most analysts believe significant downsizing is inevitable. It’s likely that many more store closures are on the horizon, along with potential sales or liquidation of some brands or assets.

For customers, this means BBB’s online and in-store offerings could look very different in the coming months. Product availability may decline as inventory shrinks. Discounts or promotions could change depending on liquidity needs. And shoppers may need to look to alternative retailers if BBB can no longer meet their needs.

While the bankruptcy filing provides some near-term stability, the long-term outlook remains cloudy. Customers should be prepared for changes ahead as BBB navigates an uncertain future.

Loyalty Programs

Bed Bath & Beyond’s loyalty program, Beyond+, has not been affected by the bankruptcy filing so far. Members can continue enjoying the benefits of Beyond+ like 20% off entire purchase and free shipping with no minimum. The annual membership fee also remains the same at $29.

However, the future of Beyond+ is uncertain as Bed Bath & Beyond restructures under bankruptcy. It’s possible the program could be discontinued or changed later on, but for now members can continue using their benefits. The company has not made any announcement regarding changes to Beyond+ at this time.

Gift Cards

If you have a Bed Bath & Beyond gift card, you can still use it for online or in-store purchases. The company has confirmed that gift cards will continue to be accepted despite the bankruptcy filing. However, it’s unclear how long gift cards will remain valid if the company is liquidated.

To get the most value from a Bed Bath & Beyond gift card, try to use it sooner rather than later in case the company closes certain stores or eventually stops honoring gift cards. You can check your gift card balance and redeem it for online orders at www.bedbathandbeyond.com.

If you recently received a gift card, you may want to go to a store and make a purchase with it or place an online order right away. For existing gift cards you’ve been holding onto, go ahead and make that planned purchase now while you still can.

In the event Bed Bath & Beyond declares gift cards fully invalid in the future, you may lose any remaining balance. But for the time being, gift cards are still working on the website and at open locations.

Returns and Exchanges

Bed Bath & Beyond has not yet announced any changes to their standard return and exchange policies in light of the bankruptcy filing. As of now, customers can continue to return or exchange items bought online or in-stores per the retailer’s existing policies:

– Most products purchased online or in-stores can be returned within 90 days of purchase for a full refund or exchange. Some exclusions apply such as clearance merchandise or special order items.

– To return online purchases, customers can bring items and the packing slip to any Bed Bath & Beyond store or initiate a return by mail. Return shipping fees may apply for mail returns.

– To exchange an online purchase, customers can return the original item to a store and repurchase the new item. Exchanges of online purchases cannot be done by mail.

– In-store purchases can be returned or exchanged to any Bed Bath & Beyond store with the original receipt within 90 days.

Bed Bath & Beyond’s bankruptcy announcement stated that day-to-day operations would continue as normal during the restructuring process. So standard return and exchange policies remain in effect for now. Customers should watch for any future announcements of policy changes as the company’s bankruptcy proceedings progress.

The Bottom Line

So can you still order from Bed Bath & Beyond online? The short answer is yes. While BBB filed for bankruptcy and plans to close stores, its online shopping website is still fully operational. Customers can browse BBB’s extensive product selection, add items to their cart, and complete online orders as usual.

That said, the future of the company remains uncertain. Inventory may be limited as BBB winds down store operations, and shipping times could be affected. BBB’s loyalty programs and gift cards also face an unclear path forward. But for now, online ordering remains available amid BBB’s bankruptcy filing.

The website still allows shoppers to take advantage of the retailer’s home, kitchen, bedding, bath and other products. So consumers looking for familiar BBB items can still conveniently order them online and have them conveniently shipped even as the company goes through a difficult period.