What Is The Return Policy For Village Candles?

Village Candles is a popular candle and home fragrance company founded in 1999 in Deerfield, Illinois. They are known for their extensive line of premium scented candles, reed diffusers, room sprays, and more. Today they have over 200 retail stores across the United States and Canada, as well as a thriving ecommerce business.

Village Candles prides itself on using high quality ingredients to craft candles and home fragrances inspired by destinations around the world. Their scents transport people to places like the French countryside, tropical beaches, cozy cabins, and bustling cities. Beyond candles, they offer diffusers, hand soaps, body care, and other home decor.

With their slogan “Find Your Happy Place,” Village Candles aims to create products that evoke meaningful memories and positive emotions. Their devoted customer base appreciates their commitment to quality, innovation, and excellent customer service.

Return Policy Basics

Village Candles aims to ensure complete satisfaction with all purchases. They offer a generous return policy to allow customers to return or exchange items easily. Here are the key points of their return policy:

The standard return window is 60 days from the original purchase date. To be eligible for a return, customers need to provide the original receipt showing the purchase date and that the return is within the 60-day window.

Village Candles accepts returns of unused, unburned products in their original packaging. Products must be in new condition for returns and exchanges. Used, burned, or damaged items typically cannot be returned.

The main types of returns allowed are returns for refund, exchanges, and returns by mail. Customers can also return products at select Village Candles retail locations.

Returning Candles

If you need to return an unused, defective, or wrong candle item purchased directly from Village Candles, please follow these guidelines:

• Unused candles in their original packaging may be returned within 90 days of purchase for a full refund.
• Defective candles with issues like no scent, poor wax quality, or wick problems can be returned at any time for a replacement.
• If you received the wrong candle scent/variety, please contact customer service right away so we can ship you the correct item and arrange a return of the incorrect candle.

Please keep your receipt or order confirmation email handy, as you will need to provide proof of purchase date and details. Make sure all components are included and the candle is in its original unused condition for return. We inspect all returns before processing refunds.

Returning Home Fragrance

If you need to return an unused or defective home fragrance item that you purchased from Village Candles, please follow these guidelines:

• Unused items may be returned within 90 days of purchase for a full refund as long as you have the receipt.
• Defective items can be returned at any time. Please keep the original packaging and receipt if possible.
• If you received the wrong fragrance item, you can exchange it for the correct item.
• Make sure the product is in its original packaging if you want to get a full refund. Opened products may only be eligible for an exchange or store credit.

Home fragrance items include candles, wax melts, oils, diffusers, and more. As long as the item is unused and in its original packaging, you can get a full refund within 90 days of purchase.

If you have any issues returning a home fragrance product, please contact Village Candles customer service for assistance.

Returning Accessories

If you need to return an unused accessory that arrived defective or was the wrong item, bring it to any Village Candle store location within 60 days of purchase along with your receipt. Accessories eligible for return include candle holders, reed diffusers, room sprays, and other non-candle products sold by Village Candle.

The accessory must be in its original condition with tags still attached. Make sure the product is repackaged properly in its original box. Once received by a store associate, they will inspect the item to validate it meets return criteria. If approved, you can exchange the accessory for another of equal or lesser value or receive a refund in the original form of payment.

If you don’t have a receipt, returns of accessories can still be done within 30 days for store credit. Make sure to bring the credit card used for purchase if you paid with one. Keep in mind that any discounts or promotions applied to the original purchase will be deducted from the return credit.

For further questions about returning accessories, contact a local Village Candle store near you or reach out to Village Candle Customer Service for assistance with the process.

Returning Gift Sets

If you need to return a Village Candle gift set, the return policy varies based on whether the set is unused, defective, or the wrong item was received. Here are the specific policies:

For unused and unopened gift sets, returns are accepted within 30 days of purchase with a receipt. Make sure all components and packaging are intact.

Defective or damaged gift sets can be returned at any time, even without a receipt. Please point out any issues with product quality or damage upon return.

If you received the wrong gift set or a set that was missing components, please return it with your receipt within 30 days for a refund or exchange. Notify customer service about the incorrect or incomplete item.

Remember to bring all original packaging and components when returning Village Candle gift sets in-store for the best experience. Contact customer service if you have any other questions.

Exchanges

Village Candles offers easy and convenient exchanges for all products:

• Direct exchanges – Any unused item can be exchanged for another product of equal or greater value at any Village Candles store location.

• Exchanges for credit – If you don’t see anything you want in-store for a direct exchange, you can exchange an unused item for a merchandise credit to use during a future purchase.

To make an exchange, bring your receipt and unused product to your local store. Exchanges must take place within 30 days of the original purchase date shown on your receipt.

Returns by Mail

To return an item purchased online or through the catalog by mail:

• Pack the item securely in its original packaging if possible.
• Include the return shipping label that was emailed to you or enclosed with your initial shipment. Make sure the barcode is clearly visible.
• Affix the return label to the outside of the package.
• Ship using any major carrier like USPS, UPS, or FedEx. Keep the tracking number for your records.
• Make sure to send the package with signature confirmation to ensure it arrives safely.
• Once the return is received and processed at the returns facility, an email confirmation will be sent.
• Expect a refund in 5-7 business days after the return is delivered back.

If the return label is missing, contact Customer Service to obtain a replacement.

Return Locations

Village Candles offers a few convenient options for returning items to their retail stores or through their website:

In-Store Returns

You can return eligible items to any Village Candles retail store location. Bring the item(s) and your receipt to the store. Village Candles has over 300 retail stores across the United States. Use the store locator on their website to find a location near you.

Online Returns

To return or exchange items purchased online, you can print a pre-paid return label from your online order history and ship the item(s) back to Village Candles. Log into your account, find the order, and select “Return Items” to print the label. Make sure to pack the return securely. Once received and inspected, refunds are typically processed within 2-3 business days.

Contact for Help

You can contact Village Candle customer service for assistance with returns and exchanges in several convenient ways. There are options to speak with a representative directly or to reach out online depending on your preference.

Phone – You can call 1-800-VILLAGE (1-800-845-4243) to speak with a customer service agent. Representatives are available 7 days a week from 9am-6pm EST.

Email – Send an email to [email protected] and a representative will respond to assist you. Emails are typically answered within 1 business day.

Chat – Initiate a live chat through the website during business hours to get help in real time. Look for the chat icon on villagecandle.com.

Social Media – You can also send a direct message on Facebook (@villagecandle), Instagram (@villagecandle) or Twitter (@villagecandle) and a social media specialist will provide assistance.